Effective Date: April 7, 2026 · Last Updated: April 7, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and DoorOS, Inc., a Delaware corporation ("DoorOS," "Company," "we," "us," or "our"), governing your access to and use of the DoorOS platform, including the website located at dooros.io, the dashboard application, investor portal, tenant portal, mobile interfaces, APIs, and all related services (collectively, the "Service").
By creating an account, accessing, or using the Service in any manner, you represent and warrant that you: (a) are at least 18 years of age; (b) have the legal capacity and authority to enter into these Terms; (c) if acting on behalf of an organization, have the authority to bind that organization to these Terms; and (d) have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICE.
DoorOS provides a cloud-based property management platform designed for residential and commercial real estate operators. The Service includes, but is not limited to: portfolio management, tenant and lease management, financial accounting and reporting, maintenance coordination, investor relations and reporting, document management, e-signatures, communications, AI-powered analytics, and related tools.
The Service is provided on an "as available" basis. We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service at any time, with or without notice, and without liability to you.
To use certain features of the Service, you must create an account. You agree to: (a) provide accurate, current, and complete information during registration; (b) maintain and promptly update your account information; (c) maintain the security and confidentiality of your login credentials; and (d) immediately notify us of any unauthorized use of your account.
You are solely responsible for all activities that occur under your account, whether or not authorized by you. We are not liable for any loss or damage arising from your failure to secure your account credentials. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised.
Access to the Service may be provided under free, trial, or paid subscription plans as described on our pricing page. We reserve the right to modify pricing, features included in each plan, and payment terms upon thirty (30) days' written notice.
Paid subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as expressly stated in these Terms or as required by applicable law. Failure to pay may result in suspension or termination of your account and access to the Service.
All fees are exclusive of applicable taxes. You are responsible for all taxes, levies, and duties imposed by taxing authorities in connection with your use of the Service.
You agree not to use the Service to:
Violation of these provisions may result in immediate termination of your account and may subject you to civil and criminal liability.
You retain all ownership rights to the data and content you submit, upload, or input into the Service ("Your Data"). These Terms do not grant us any ownership interest in Your Data.
By submitting Your Data to the Service, you grant DoorOS a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, process, adapt, display, and transmit Your Data solely to the extent necessary to: (a) provide, maintain, and improve the Service; (b) generate analytics, reports, and insights for your account; (c) process Your Data through AI features you have elected to use; and (d) comply with legal obligations. This license survives termination solely to the extent necessary to fulfill our data retention obligations and legal requirements.
You are solely responsible for the accuracy, quality, legality, and appropriateness of Your Data. You represent and warrant that you have all rights, consents, and permissions necessary to submit Your Data to the Service, including any tenant, investor, or third-party personal information. You are responsible for complying with all applicable privacy and data protection laws with respect to the personal information you process through the Service.
To the extent that Your Data includes personal information of third parties (tenants, investors, vendors), you acknowledge that you are the data controller and DoorOS is the data processor. You are solely responsible for ensuring that your collection and use of such personal information complies with applicable law and that you have obtained all necessary consents.
The Service, including all software, algorithms, user interfaces, designs, text, graphics, logos, trademarks, trade names, and other intellectual property embodied in or associated with the Service, is the exclusive property of DoorOS or its licensors and is protected by United States and international intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business purposes during the term of your subscription. This license does not include the right to: (a) modify or create derivative works of the Service; (b) distribute, publicly display, or publicly perform the Service; or (c) use the Service for any purpose not expressly permitted by these Terms.
Any feedback, suggestions, ideas, or recommendations you provide regarding the Service ("Feedback") shall become the exclusive property of DoorOS. You hereby assign to DoorOS all rights, title, and interest in and to such Feedback, and DoorOS may use Feedback for any purpose without obligation or compensation to you.
The Service includes artificial intelligence features, including but not limited to: AI assistant, lease document extraction, invoice scanning, predictive analytics, AI QuickBill, and automated insights (collectively, "AI Features").
AI Features are provided for informational and convenience purposes only. AI-generated outputs, including summaries, extractions, predictions, and recommendations, may contain errors, inaccuracies, or omissions. You acknowledge and agree that:
The Service may integrate with or contain links to third-party services, including but not limited to payment processors (Stripe), communication providers (Twilio), AI providers (OpenAI, Google), and cloud infrastructure providers. These third-party services are governed by their own terms and privacy policies. DoorOS does not control and is not responsible for the content, functionality, or practices of any third-party service.
Your use of third-party services is at your own risk. To the fullest extent permitted by law, DoorOS disclaims all liability arising from your use of or reliance on any third-party service.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DOOROS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
YOU ACKNOWLEDGE THAT THE SERVICE IS NOT DESIGNED OR INTENDED TO BE USED IN SITUATIONS WHERE ERRORS OR INACCURACIES COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DOOROS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY:
WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF DOOROS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN ANY CASE, DOOROS'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO DOOROS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
You agree to defend, indemnify, and hold harmless DoorOS and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) Your Data or any content you submit through the Service; (c) your violation of these Terms; (d) your violation of any applicable law or regulation; (e) your violation of any third-party right, including any privacy, intellectual property, or proprietary right; or (f) any third-party claim arising from your use of the Service or Your Data.
We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.
These Terms commence on the date you first access or use the Service and continue until terminated by either party.
You may terminate your account at any time by contacting us or through your account settings. Termination does not entitle you to a refund of any prepaid fees.
We may suspend or terminate your access to the Service immediately, without prior notice or liability, if: (a) you breach any provision of these Terms; (b) you fail to pay any fees when due; (c) we are required to do so by law; (d) we reasonably believe your account has been compromised; or (e) we decide to discontinue the Service.
Upon termination: (a) all rights and licenses granted to you under these Terms immediately cease; (b) you must immediately cease all use of the Service; (c) you remain liable for all fees incurred prior to termination. Sections 6.2, 7, 10, 11, 12, 14, and 15 shall survive termination.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve any dispute informally by contacting us at [email protected]. We will attempt to resolve the dispute informally within sixty (60) days.
If the dispute is not resolved informally, you and DoorOS agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in the State of Delaware. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AND DOOROS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.
Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws provisions.
These Terms, together with the Privacy Policy and any additional terms you agree to when using specific features of the Service, constitute the entire agreement between you and DoorOS regarding the Service and supersede all prior agreements, representations, and understandings.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
The failure of DoorOS to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of DoorOS.
You may not assign or transfer these Terms or any rights hereunder without our prior written consent. DoorOS may assign these Terms without restriction. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
DoorOS shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, labor disputes, government actions, power failures, internet or telecommunications failures, or cyberattacks.
We may provide notices to you via email to the address associated with your account, through in-app notifications, or by posting on our website. You are responsible for keeping your contact information current. Notices from you to DoorOS must be sent to [email protected].
The relationship between you and DoorOS is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship.
For questions about these Terms of Service, contact us at:
DoorOS, Inc.
Email: [email protected]